There are times when you and your real estate agent have a disagreement that you cannot resolve by yourselves. Maybe the Realtor did a poor job in your opinion or misrepresented something. Maybe your real estate agent was really doing their job correctly, but you did not understand. Perhaps the Realtor has a dispute with you.
The listing contract specifies what methods will be used to settle such disputes. You can choose to mediate or arbitrate, which is usually cheaper than hiring a lawyer and going to court. Usually, matters that can be dealt with in a small claims court are excluded from having binding arbitration.
Consult a real estate attorney for advise on this legal matter.